Why do I coach?

Mentorship isn’t in my DNA—it’s in my way of life. I’m where I am today because I had mentors who believed in me, challenged me, and helped me navigate moments of uncertainty with patience and strategy. They taught me that talent and effort matter, but so does having a plan—and someone to guide you through it. For example, if your 5 year goal is to get into a top MBA program then applying to an MBA program doesn’t start the year you apply—it starts years earlier, in the choices you make about roles, skills, and the narrative you’re building. Those ambiguous years between undergrad and MBA are critical. If you don’t take control of your path, it’s easy to look up and realize your story doesn’t stand out in a sea of qualified applicants. I know this firsthand—I had no idea whether I was on the “right” path until the right mentors helped me connect the dots. That’s why I coach. I want to help new grads take ownership of their career story early, so they’re not just working hard—they’re working toward something. I especially enjoy helping them connect the dots between their day-to-day work and the bigger picture, how they create value, build credibility, and make smart career bets. Watching someone land their first big win or get clarity on their path is incredibly rewarding. It’s my way of paying it forward and investing in the next generation of operators and leaders. My approach is grounded in structured reflection, honest feedback, and actionable strategy. It’s about giving people the clarity and confidence I was lucky to receive, and helping them move forward with purpose.

Work Experience

Director of Strategy & Finance

Octagos

October 2024 - January 2025

I ventured back towards being a growth operator in tech by joining Octagos Health as a senior GTM and Ops executive. I built the operational infrastructure to accelerate growth, and championed automation/data driven decisions by working cross-functionally across all departments (product, customer engagement, sales, marketing, onboarding, etc.)

Consultant - Emerging Manager

Bain & Company

July 2022 - September 2024

Hiring Manager

After completing my MBA, I further enhanced my strategic thinking and business acumen by joining Bain & Company. As a Consultant at Bain, I expanded my strategic toolkit while leading teams on go-to-market and product strategy projects for B2B SaaS companies. This role deepened my expertise in translating customer needs into product roadmaps and optimizing channel partnerships to drive profitable growth. In this role I also developed extensive experience managing a team of direct reports. I specialized in GTM strategy and market research for Private Equity, B2B SaaS CyberSecurity, and Green Energy Non-Profit clients.

MBA Intern

Zillow

June 2021 - August 2021

Between my first and second years at The Kellogg School of Management, I interned at Zillow in the company's Strategy & Operations team.

Senior Program Manager

Uber

January 2019 - June 2020

I was promoted to Senior Ops Manager and led the improvement of Uber's customer support experience for riders and drivers. I specialized in working with our BPO teams to improve their average handle time of each support ticket while also maintaining a high bar for creating a human and positive experience for customers.

Regional Operations Manager

Uber Eats

November 2018 - January 2019

I transferred to the UberEats India team as a part of Uber's highly selective Nomad program - designed to utilize top performers by placing them in high priority international markets for 3 months. I specialized in building processes to reduce fraud and make the platform more profitable.

Strategy & Operations Manager

Uber

September 2016 - November 2018

Hiring Manager

Building on my analytical foundation at EY, I joined Uber as an early employee during its high-growth phase to apply my skills to the dynamic challenges of scaling a disruptive technology platform across multiple markets. I wore several hats across multiple roles in order to improve rider and driver experiences, launch products, grow revenue, and grow profit. Some of my key accomplishments were launching UberXL in cities, fixing and optimizing broken processes to yield $90M in customer value or savings, and building the GTM strategy for launching new products like UberGreen.

Senior Strategy Consultant

EY

August 2014 - September 2016

I started my career at EY where I built the analytical foundation of my career. I worked directly with retail banking clients to transform complex technical requirements into successful ERP implementations, as well as map processes to identify bottlenecks and reduce costs.

Dhruv was also given offers to work at

• 

  Apple

• 

  Chewy

• 

  Zillow

• 

  Walmart

• 

  Bain & Company

• 

  Uber

• 

  Uber Eats

• 

  Snapdocs

Education

Kellogg School of Management (Northwestern)

Master of Business Administration - MBA, Full Time MBA Student

2020 - 2022

Operational Efficiency, Cross-functional Problem Solving and +60 skills

McCombs School of Business (UT Austin)

Bachelor of Business Administration - BBA, Finance

2010 - 2014

Activities and societies: Indian Cultural Association, Pratham UT, University Investors Association Minor in Marketing Operational Efficiency, Cross-functional Problem Solving and +52 skills