Career Consultant

Helping executives strategize and advance their careers with clarity and confidence. We pair high level professionals with a team of experts, selected to align precisely with their career objectives.

Executive Resume Writer and Career Coach

Executive Resume Writer

Executive Career Coach

Executive Resume Writer / Career Coaching Consultant

Executive Director of Graduate Career Development

Led a career services team of 7 full-time staff, serving 700 graduate business students in 12 distinct MBA and Specialized Master’s programs. • Hired 4 new team members in less than 10 months and significantly increased student satisfaction • Instituted online career management course to accelerate preparation of incoming business students • Launched and implemented 3 next-gen software applications to facilitate and enable student success

Director of MBA Career Programs

Led a team of 3 full-time and 5 contract career coaches serving students in 4 distinct MBA programs. • Improved full-time MBA placement results every year from 2016-2018 through continuous improvement of career readiness efforts and employer relationship management • Cultivated deep employer/alumni relationships through broad range of engagement activities including large-scale career fairs, targeted industry roundtables, and experiential learning partnerships • Migrated entire career management course online to accelerate preparation of incoming MBA candidates • Headed Cox Consulting Academy to provide recruitment preparation and employer exposure for students • Performed hundreds of resume reviews as well as behavioral and technical mock interviews every year • Completed an ICF-approved MBA/University Career Management Coaching certification

Associate Director, MBA Finance and Consulting Coach

Coached and advised MBA Finance and Consulting students on job search and career management. Developed and maintained key employer relationships. Planned and executed targeted professional development programming.

Associate Director, BBA/MS Finance Coach

Coached and advised BBA and MS Finance students on job search and career management. Developed and maintained key employer relationships. Planned and executed targeted professional development programming.

Executive Mentor, Professional Leadership Program

The Professional Leadership Program exists to prepare exceptional students for business leadership by supplementing degree competency with executive mentoring, corporate exposures, professional development and key business skills and values.

Senior Manager / Director of Bank Customer Service

Led four distinct segments in Customer Servicing operations- including General Consumer, Fulfillment, Spanish, and Loan Servicing. Responsible for the strategy, growth, and performance of each segment. Directed and coached a team of managers to seize improvement opportunities. Key Accomplishments: • Increased responsibility to lead 4 segment managers, 20 front line managers, and 350 associates • Supported managers through prioritization of critical tasks and load balancing to hire over 100 associates in preparation for product conversion • Improved customer satisfaction levels with call review / coaching sessions for managers • Achieved 88% customer satisfaction with overall service experience • Achieved 92% customer satisfaction with phone associate • Enriched relationship between retail branch and phone channel managers through customer experience partnership initiative

Director of Credit Customer Service

Directed the Proprietary / Cobrand Credit Customer Service Phone, Billing Adjustment, Dispute, and various other project teams. Improved the customer experience and enhanced department performance by developing the executive staff and spearheading complex projects. Demonstrated Operational Leadership: • Promoted to lead team of up to 6 managers, 12 supervisors, and 140 associates • Achieved customer satisfaction scores of 82.6% in 2008, 85.4% in 2009, and 86.7% in 2010 • Received over 90% associate satisfaction scores • Served as United Way spokesperson to assist other corporations with annual campaign planning Project Management Experience: • Coordinated four center budgeting, hiring, and scheduling for 1000+ associates • Led CRM development team which saved an estimated $500,000 in 2008 alone • Designed and implemented real-time knowledge management tool on associate desktops • Maintained partnerships with Visa USA, Fifth Third Bank, Citibank, and Macy’s Systems