Business Operations & Strategy Coaching, Events, and Resources

**Business Operations & Strategy Qualifications** I help executives, founders, and business leaders turn strategy into measurable business outcomes. Over the past 20+ years, I've led large-scale business and technology transformation initiatives across complex, global organizations, managing multimillion-dollar portfolios, building high-performing teams, and delivering operational improvements that drive growth, efficiency, and resilience. As a former CIO of JFK New Terminal One and VP of ICT at Newark Liberty International Airport Terminal A, I've worked at the intersection of executive strategy, operations, finance, governance, and technology, leading organizations through periods of rapid growth, organizational change, and complex stakeholder environments. My experience extends beyond technology—I partner with CEOs, boards, investors, and senior leadership teams to align business strategy with execution, optimize operating models, improve governance, build scalable organizations, and create sustainable competitive advantage. Clients work with me because I bring practical, real-world executive experience rather than textbook theory. Whether you're scaling a startup, preparing for executive leadership, improving operational performance, navigating organizational transformation, or refining your strategic direction, I provide honest, actionable guidance grounded in experience. My coaching combines strategic thinking with practical execution, helping leaders make better decisions, influence stakeholders, and deliver meaningful business results. My coaching style is collaborative, direct, and outcome-oriented. My goal is not simply to answer questions, but to help clients develop the judgment, confidence, and leadership capabilities needed to succeed long after our sessions are over.

I spent 1.5 years at LinkedIn as part of their strategy and analytics rotational program. I spent 12 months in BizOps and 6 months in Sales Ops. I've done dozens of resume reviews, networking strategy sessions, mock interviews, etc. Excited to help you become a competitive applicant!

• Bain Experience | I worked for Bain for 4 years with a focus on M&A and growth strategy; I received the MBA and Consultant offer, but turned it down to pursue entrepreneurial ambitions • BizOps / Strategy Experience | Former Chief of Staff at Talkspace ($1B+ mental health tech company); I helped take the company public and grow revenue 4x

I help candidates navigate today’s highly competitive job market and land Strategy & Operations / Business Operations roles across big tech, startups, and high-growth companies. Over the past several years, I’ve successfully recruited for roles across multiple environments - including large tech companies, startups, and private equity portfolio operations teams - giving me firsthand insight into how different companies evaluate talent in today’s market. I currently work in Strategy & Operations at LinkedIn and previously worked in consulting at Oliver Wyman. In a tougher hiring environment where strong candidates are often getting filtered out early, my coaching focuses on helping candidates clearly position their experience, communicate their impact effectively, and stand out throughout the recruiting process.

MBA from Chicago Booth. I've spent my career at the intersection of strategy and operations — leading GTM strategy at Yext, driving Rokt's $325M Series E to a ~$2B valuation, and running cross-functional strategy and ops as Chief of Staff at Flex. Currently heading up GTM Operations at TLDR Media, where I own revenue operations, pricing strategy, and commercial systems end-to-end. I've sat on the Chicago Booth Admissions Committee, so I understand what top programs are screening for — and how to position yourself credibly. If you're navigating an MBA application, a pivot into strategy or ops, or trying to sharpen how you think about business problems, I can help you think it through clearly and practically.

I've spent the last eight years building a career in healthcare operations and strategy, starting at McKinsey and moving into senior ops and product leadership roles across healthcare companies of different sizes and stages. I work with people who are trying to figure out how to move up, move laterally, or break into ops and strategy from a different background. That might mean getting clear on how to position their experience, how to interview for roles that feel like a stretch, or how to think about which moves actually build toward something. I've hired for a lot of these roles, which means I can tell you what a strong candidate looks like from the other side.

With a robust background in business strategy and operations, I have co-founded and led teams across various industries, focusing on optimizing processes and leveraging AI to drive efficiency and growth. At ExitLoop, I implemented systems that significantly reduced revenue loss for healthcare clinics, while at Wealth Factory, I enhanced program and technology integration to elevate client experiences. My experience at Strategy West Financial and GrowthAmp involved streamlining operations and automating workflows, resulting in substantial revenue increases and operational savings. I am passionate about finding innovative solutions to complex challenges and am eager to help you refine your business strategies for success. Let's connect and explore how we can transform your operations together!

Welcome to my profile! With over 25 years of experience in business strategy and operations, I have held leadership roles at top companies like SAP, ServiceNow, and Salesforce, where I spearheaded AI and digital transformation initiatives. As the Global Head of Value Realization at SAP, I developed a global program to align investments with business outcomes, and at ServiceNow, I led teams to maximize platform value through AI and enterprise transformation. My extensive background includes advising C-suite and board-level executives on strategy and governance, ensuring that complex AI capabilities translate into tangible business value. I have coached numerous clients, helping them navigate strategic growth and operational excellence. Let's connect to explore how I can help you achieve your business goals!

I've helped candidates land 25+ offers across tech and consulting — and before that, I was the one sitting in the hot seat figuring out how to actually break in. On the industry side, I've worked as a Program Management intern at Microsoft (federal contracts team) and as a Consulting Analyst at Stout on the IP and data team, and I'm about to start as a Business Analyst at Capital One. That mix means I've seen hiring up close at a big tech company, a boutique consulting firm, and a large corporate analyst program — three very different processes, three very different "what actually gets you hired" playbooks. On Campus at the University of Illinois I had served as a Project Director at the Illinois Consulting Group, where I've been staffed on projects spanning every major industry, and I've spent the last few years mentoring dozens of students trying to break into tech and consulting. I've also served as a Project Director with Product Space, coaching candidates specifically on product management career paths — so whether you're gunning for a case interview or a PM behavioral round, I've been in the room for both. Put it all together and here's what I can actually do for you: build a resume that gets you the interview (not just a "thanks for applying"), network with purpose instead of cold-emailing into the void, nail the case interview efficiently without just memorizing frameworks, and crush your behavioral rounds by turning your actual experiences into a story that lands. I've done this for myself and for dozens of other candidates. Happy to do it for you too.

Welcome to my profile! With extensive experience in leading AI services and operations at top companies like Leland and Graphite Connect, I specialize in transforming business strategies into actionable results. As the Head of AI Services at Leland, I guide companies in integrating AI into their operations, ensuring real-world impact beyond traditional consulting. My background includes overseeing operations, customer success, and fraud prevention, equipping me with a comprehensive understanding of business dynamics. I am passionate about helping clients navigate complex business challenges and achieve their strategic goals. Let's connect to explore how I can support your business strategy and operations journey!