YaTonya Cody O.

5.0

(3)

Studied at Scheller College of Business (Georgia Tech)

Works at Meta (Facebook)

Available tomorrow at 9:00 PM UTC

Protected by the Leland Experience Guarantee

Available tomorrow at 9:00 PM UTC

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Work Experience

Delivery Lead

Meta (Facebook)

October 2022 - Present

Responsible for driving operational and performance excellence along with continuous improvement strategies for new and emerging data center technology, while enabling the success of a team of engineers and project managers. Owner of business reviews, OKRs, overall metrics targets and execution of key initiatives such as Machine Learning, AI, Business Productivity Tools, Site Quality and Operational Continuity in collaboration with Infrastructure, Engineering, Operations and Enablement partners at the local, area and global level. Continuous Improvement, People Management and +3 skills

Product Operations Manager

Salesforce

October 2020 - October 2022

Leader of the overall business rigor and operational practices and processes to bring to market new products (Professional Services) and services (Support) for Customer Success. Oversee system and tool optimization for Sales effectiveness. Collaborate with Senior Leadership, business partners and functional stakeholders to ensure successful value and outcome selling experiences with the introduction of new products. Operational Readiness - Global Readiness, Proactive Risk Mitigation and Profitability validation 2021 • Build & Design of Governance, Engagement/Operational Model to enable E2E Product Lifecycle • Successfully launched 15+ Services and Support Products 2021 ◦ $2.1M Bookings for Professional Services in 2021 ◦ $275M incremental ACV for Support Services in 2021 Business Maturity – Optimizes processes and tools optimization to growth the product business • Incremental ACV of $100Min 2021 through platform and Dashboard enhancements • Reclaimed leaking revenue of $278K YTD (2022) leveraging process re engineering and Sales enablement • Strategic Planning, Intake, KPI Management for organization’s Annual Budget $1.5M Budget

Technology Delivery Manager

Delta Air Lines

November 2017 - October 2020

Business Operations Leader: Direct report to Chief Technology Officer (CTO) and General Manager of Enterprise Technology Services, empowered and trusted to oversee the financial, operational and general management activities of the 850+ member organization. • Single point of contact for $50M Business Strategy and portfolio for CTO • Collaborator with business partners in Finance, HR, Security, Supply Chain, Audit and IT Sourcing clsoing $104M gaps through simplification and business optimization levers Continuous Improvements: • Led tooling automation initiative to eliminate 25% of the organization manual processes; accelerating software life-cycle adoption • Improved Key performance Indicators; Increasing defect resolution by 2%pts, customer satisfaction by 8%pts and 97% on time delivery Strategic Initiatives: • Focal point for Enterprise Technology Services strategy development in support of the Products and Delta IT strategy; achieved through partnerships with various stakeholders • Drives Delta IT Strategy governance process for strategic and ad-hoc initiatives; long range plans ◦ Architecture Vision & Framework, Cloud, Lean & Agile Transformation, Capital projects, Labor plans, Hardware/Software modernization initiatives Communications: • Collaborator with the corporate communications team on Executive communications from the CTO to employees Enterprise Technology Services, business unit partners and portfolio leaders. • Oversee execution of all CTO forums; Quarterly All Hands, Town Halls, etc.

Delivery Manager

Microsoft

August 2013 - September 2017

I was promoted to direct global service delivery functions, supporting all of Microsoft’s technology stacks, including cloud computing, hardware, and software. I supervise a geographically distributed team of 33 direct reports, and I am responsible for performance, project management, release, risk, and change management, quality, SLA compliance, and cost control. I lead transformation service design and process improvement activities, develop policies and procedures, and administer $6M in project budgets. I also work closely with architects, customers, and engineers and oversee process reengineering and standardization efforts. Selected Accomplishments: • Grew revenue from $47M to $62M by focusing on add-on sales, introducing new capabilities, and reducing gaps in services purchased. • Lowered problem solving cycle times 38% by increasing efficiencies and automating procedures. • Increased efficiency 40% by leveraging vendor expertise to supplement technical staff skills. • Championed a new quality improvement initiative for the Americas and Asia-Pacific regions to evaluate specific capabilities in the field and determine relevancy for customer retention. • Enhanced customer satisfaction by developing customer surveys. Data also used for road mapping. • Currently leading efforts to reduce costs by negotiating lower pricing from vendors and utilizing offshore resources, with no loss of service quality.

Service Delivery Manager

Microsoft

January 2012 - August 2013

I was elected to establish and direct a teleservices specialist program to support the Americas, Asia-Pacific, and European markets. I supervised 100+ employees and spearheaded contract renewals and upsell among existing customers in 19 markets. Also, I administered a $10M budget and ensured SOW compliance. Selected Accomplishments: • Created, staffed, trained, and managed a multi-lingual, product and sales focused team. • Added more than $400M in sales and increased customer retention 83% in less than 2 years. • Took metrics compliance from 63% to 82% in 7 months, exceeding goal by 2%.

Senior Director, Program Operations

Microsoft

March 2010 - December 2011

In this role, I developed, implemented, and managed life cycle management and business processes to improve operational support functions in the Americas. I supervised 10 geographically dispersed personnel. Selected Accomplishments: • Developed and deployed a global PMO delivery framework and best practices. • Reduced escalation cycle times 10% through new PMO procedures and standards. • Grew cloud computing customer base 35% by introducing self-service tools. • Lowered order processing times 29% by utilizing better business analytics. • Worked with peers in Europe and Asia to implement changes and standards in those territories.

Commodities S&T

AT&T

May 2006 - March 2010

This was a promotion to manage technical teams in the end-to-end software development of new digital technology offerings, advanced network applications, and new IP network services. Selected Accomplishments: • Slashed infrastructure costs 20% by migrating from ATM to IP technology model. • Improved customer experience by launching new capabilities and technologies. • Increased market share 72% by deploying a hybrid IP and fiber infrastructure. • Grew Southeast customer footprint to 1.7M units by deploying the first IPTV infrastructure.

Engineering Project Manager

AT&T

May 1999 - December 2006

During this time, I directed network infrastructure transformation projects. Selected Accomplishments: • Increased DSL coverage, grew regional IP market share 25%, and improved time to market. • Reduced help desk call volumes and field service dispatches 17% through self-help functions. • Added $2.3M in sales by introducing a new solution that increased high speed internet speeds.