Satoshi Endo

Senior Manager, COO's Office

- Drive operations strategy and organizational design for the COO of a $300M+ global health organization with 2,100+ staff across 35+ countries. Global remit, based in APAC for time zone alignment with Singapore executive leadership - Lead enterprise reviews of the operating model and back-office infrastructure; recommendations adopted at the executive level - Support director-level executive searches and leadership council operations spanning all regions

Regional Lead, Strategy & Operations

- Owned P&L for a region generating ~$140M in 2025 gross bookings; promoted to lead strategy, partner performance, and service reliability across US and Canadian markets - Managed strategic supplier relationships and coached six direct reports executing regional initiatives, escalations, and new operational processes

Senior Program Manager

- Led global process improvement for customer service outsourcing across 100+ vendor sites in 40+ countries, standardizing KPIs and operational workflows - Built medium- and long-term capacity plans with vendor management, CX, product, and finance teams, balancing cost and quality targets

Senior Manager, Special Operations

- Directed vendor selection, contracting, and operational launch of last-mile delivery hubs across major US markets, managing a team of three launch managers - Created and operationalized the launch playbook that scaled the network to 30+ hubs at delivery costs below third-party (3PL) rates

Global MBA Intern

New Country Expansion Lead

Scaled operations from 429 to 10,000+ farmers in two years across four districts in central Zambia; built and led a logistics team from 2 to 8 staff while reducing unit costs and increasing throughput

Fellow

Streamlined the national tractor-hire program in coordination with government, NGO, and farmer stakeholders, increasing farmer reach 45% and acreage planted 40%