Work with Nicole
About
I work with professionals, leaders, and business owners who are navigating change, stepping into bigger responsibilities, or trying to turn ambitious goals into meaningful results. Over the past 20+ years, I've worked across consulting and corporate leadership, including Deloitte, Accenture, Booz Allen, and Cox Automotive. I've led large teams, managed complex transformations, helped organizations improve how they operate, and coached professionals through career transitions and leadership challenges. Today, I bring that experience to coaching across four areas: - Leadership: Building confidence, executive presence, strategic judgment, and the ability to navigate organizational dynamics. - Career Growth & Transitions: Preparing for promotions, moving into new roles, exploring career pivots, or redefining what professional success looks like. - Business Strategy & Operations: Turning strategy into action, solving operational challenges, and leading organizational change. - AI & Transformation: Helping professionals and leaders understand AI, identify practical opportunities, and guide meaningful change in their teams or organizations. What working with me is like I'm a practical, thoughtful, and candid coach. I'll ask questions that help you see things differently, but I won't leave you to figure everything out on your own. When it's helpful, I'll share frameworks, lessons from my own experience, and practical approaches you can apply immediately. Our sessions are collaborative and tailored to what you're navigating. We might work through a difficult leadership decision, prepare for an important conversation, examine a business challenge, or develop a plan for your next career move. My goal is to help you leave with greater clarity, stronger judgment, and the confidence to move forward on your own terms.
Nicole also coaches for AI Services, Leadership Coaching, and Business Operations & Strategy. View all.
Nicole’s Career Coaching Qualifications
Experience level: Associate
I've spent more than 20 years building and navigating a corporate career, from management consulting with Deloitte, Accenture, and Booz Allen Hamilton to senior executive leadership at Cox Automotive. Along the way, I've led large teams, managed complex business transformations, and built relationships across functions and executive levels. I've experienced firsthand what it takes to move into new areas of responsibility, develop executive credibility, navigate organizational politics, and succeed in demanding corporate environments. One of the most rewarding parts of my career has been helping others advance. I've coached and mentored more than 16 professionals who moved into more senior positions, including Manager, Senior Manager, Director, Senior Director, and executive leadership roles. I've helped people prepare for promotions, strengthen their strategic thinking and executive presence, expand their senior leadership networks, and position themselves for opportunities in strategy, transformation, change management consulting, customer experience operations, and sales leadership. I've also supported professionals in overcoming performance obstacles, navigating difficult relationships, and building the skills needed to succeed in unfamiliar roles. I've seen firsthand how organizational transformations can create both uncertainty and opportunity. I've coached people on my own teams through reorganizations and changing responsibilities, helping them find their footing and rebuild. I've also mentored professionals outside my reporting lines, helping them recognize emerging organizational shifts and proactively position themselves for new opportunities. As AI changes the capabilities organizations value and the way work gets done, I bring a practical understanding of how professionals can build relevant skills, demonstrate business value, and prepare for evolving roles. Today, I help professionals pursue advancement, navigate career transitions, and make more intentional choices about what's next. Through Her Second Act, I also work with women who have built successful careers but are questioning whether their current path still reflects what they want from life. Whether you're working toward a promotion, considering a pivot, exploring opportunities beyond corporate America, or redefining what success looks like, my goal is to help you understand your options, strengthen your positioning, and move forward with a realistic plan that reflects both your ambitions and your priorities.
Nicole can help with:
Career Planning
Freelancing
General Exploration
Job Search Strategies
Leadership
Networking Strategy
Personal Branding
Professional Networking
Skill Building
Why do I coach?
I've spent much of my career helping organizations solve complex problems, but some of the work I've found most meaningful has been helping people grow. I've had the opportunity to mentor and coach professionals as they moved into leadership roles, navigated difficult situations, made career decisions, and discovered capabilities they hadn't fully recognized in themselves. Seeing someone develop the confidence and judgment to take on something they previously thought was out of reach has always been incredibly rewarding. I've also experienced firsthand how demanding professional life can become. I've navigated organizational politics, major transformations, difficult leadership decisions, and the pressure to keep achieving even when the definition of success no longer feels quite right. Those experiences shaped how I coach. I don't believe there's one right path to success, and I'm not interested in giving people generic advice or telling them who they should become. I believe good coaching creates space to think more clearly, challenge assumptions, explore possibilities, and make decisions that reflect both your ambitions and your values. Sometimes that means helping someone step into a bigger role. Sometimes it means navigating a difficult change, building a new capability, or realizing that what they want next looks different from what they wanted five years ago. I coach because I love helping people see possibilities, make thoughtful decisions, and build the skills and confidence to create meaningful change in their work and lives.
Work Experience
Founder & CEO
NRM Strategy
October 2025 - Present
Hiring Manager
• Advise executives and leadership teams on business transformation, operating model redesign, organizational effectiveness, AI-enabled value creation, workflow redesign, and change adoption. • Currently advise a PE-backed consumer products organization on transformation priorities spanning customer care, sales effectiveness, marketing activation, operating model redesign, and AI-enabled workflows. • Designed a new customer-care operating model and “front door” to improve how customer needs are identified, routed, and resolved, integrating workflow redesign, technology enablement, governance, measurement, and adoption. • Developed and tested AI-enabled customer activation and sales-productivity approaches, defining where automation creates value and where human judgment, customer relationships, and role redesign remain critical. • Led cross-functional proof-of-concept work across sales productivity and client service, including opportunity prioritization, workflow redesign, measurement, adoption planning, governance, and executive decision support. • Designed an AI-enabled operating workflow for a talent-development and coaching business, integrating client intake, enrollment, coaching administration, content delivery, and operational follow-through. • Develop and deliver executive education and workshops that translate AI investment into measurable business value, stronger operating models, and sustainable organizational change.
AVP, Client Operations – Strategy & Operational Efficiency
Cox Automotive
November 2024 - October 2025
Hiring Manager
• Led 85-person organization to deliver $14M+ in measurable business outcomes through strategic customer experience and technology transformation initiatives across contact centers and software implementation teams • Built and executed enterprise AI strategy implementing generative AI and intelligent automation solutions, reducing implementation time by 15% and establishing foundation for scalable AI adoption • Led digital transformation initiatives for Client Operations, driving standardized methodologies and performance tracking for critical CX programs • Facilitated strategic planning and portfolio prioritization, maintaining oversight of execution roadmap including strategic initiatives and innovation incubation
AVP, Sales Effectiveness
Cox Automotive
September 2020 - November 2024
Hiring Manager
• Led Sales Effectiveness for 2,100 sales professionals across 22 product lines spanning physical auctions, dealer software, customer marketing, and automotive lending • Oversaw 55-person organization driving training, change management, tool strategy, analytics, and project management capabilities • Developed and executed AI strategy roadmap, positioning organization for generative AI and automation adoption across sales operations • Led Salesforce unification initiative (SFX), consolidating multiple CRM instances to create unified seller experience and streamlined reporting • Drove unification of Sales and Performance Management teams, aligning go-to-market strategies and operational processes across business units
Sr. Director
Cox Automotive
April 2019 - September 2020
Hiring Manager
• Led consolidation of four Sales organizations and four Sales Operations teams, driving integration, coordination, and consistency across 22+ individual sales teams • Streamlined compensation plans and implemented new performance strategies across unified sales organization • Developed tool strategy roadmap, reshaping seller experience and providing foundation for improved sales infrastructure • Supported design and implementation of new client segmentation model to optimize go-to-market approach
Sr. Director, Sales Strategy & Effectiveness
Cox Automotive
February 2017 - June 2024
Hiring Manager
• Led sales strategy, training, coaching, and manager-development functions for a complex multi-product sales organization, aligning capability building to business strategy and commercial performance • Led implementation of the Challenger™ sales methodology, integrating training, coaching, reinforcement, and field adoption into the broader commercial transformation. • Built and led a multidisciplinary team of instructional designers, facilitators, trainers, and coaches responsible for onboarding, product knowledge, sales methodology, tools adoption, and continuous performance improvement. • Designed and implemented sales-leadership development and coaching programs to strengthen manager effectiveness, reinforce new behaviors, and sustain organizational change.
Director, M&A Strategic Enablement & Change Management
Cox Automotive
January 2016 - February 2017
• Led Change Management Office for $4.5B Dealertrack acquisition, enabling seamless integration and synergy target realization • Created and implemented change management and communication plans impacting 28K+ team members across multiple business units • Drove awareness and adoption of 25+ major organizational initiatives including RIFs, technology implementations, and policy changes
Manager, Process Excellence & Change Enablement
Accenture
2012 - 2016
Interviewer
• Led strategy and change for Fortune 500 global grocer's $100M+ technology and customer innovation refresh, developing communications strategy for 2,000+ geographically dispersed end users • Managed large-scale supply chain transformation and ERP rollout affecting 20+ global locations and 5,000 stakeholders for Fortune 500 CPG client
Senior Consultant, Strategy & Program Evaluation
Deloitte
2010 - 2012
Interviewer
• Developed and implemented flexible program evaluation solution enabling consistent assessment of $300M human capital initiative • Developed a competitive repositioning and growth strategy for a CDC fellowship program seeking to strengthen its value proposition and compete more effectively for federal funding.
Senior Consultant, Performance Management & Strategic Execution
Booz Allen Hamilton
2009 - 2010
Senior Analyst, M&A Organization Development
BearingPoint
2008 - 2010
Education
George Mason University
B.S., Health Administration
2000 - 2004
Nicole was also personally admitted to
George Washington University
College of William and Mary
New York University
Nicole also coaches for AI Services, Leadership Coaching, and Business Operations & Strategy. View all.