Schedule a call with a Leland team member who can help you explore your options.
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This package is designed for candidates who are looking to excel in customer success interviews. This package provides customized preparation to ensure you perform at your best during both technical and behavioral interviews. With expert coaching, you'll develop the skills and confidence needed to impress interviewers and secure an offer. Key components of this package include, but are not limited to: - Strengthen your understanding of customer success strategies, relationship building, product knowledge, and more - Framework development sessions to help you structure your customer success responses effectively - Mock interviews with detailed feedback to refine your approach and improve your performance - Behavioral interview preparation to craft compelling stories that highlight your skills and experiences - Industry and company-specific research to tailor your responses and demonstrate your knowledge - Techniques for effective communication and presentation during interviews - Strategies for managing stress and maintaining composure during high-stakes interviews - Continuous improvement through iterative feedback and practice sessions By the end of this package, you will have honed your interview skills, developed a strong personal narrative, and gained the confidence needed to excel in customer success interviews and secure an offer.
Refined interview techniques through mock interviews with detailed feedback
Compelling behavioral stories that effectively highlight your skills and experiences
In-depth knowledge of industry and company-specific information to tailor your responses
Strategies for managing stress and maintaining composure during interviews
Coaching delivered via live sessions and .
Services included:
Interview Prep
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
Expert help on everything from getting the interview to landing the offer.
Starting at $2,75010h+ of coaching
Expert coaching to elevate your skills and achieve your customer success goals.
Starting at $2,75010h+ of coaching
Get help with Interview Prep, Customer Onboarding, and .
Matt also coaches for Executive Coaching, Career Coaching, Product Marketing, and Talent Acquisition. View all.
Joined November 2024
5.0
Coach for Rising CS Leaders | Build Strategic Value & Visibility
I’ve led Customer Success orgs at scale, including 50+ FTEs across enterprise, digital, and professional services, and rebuilt CS teams from the ground up in fast-growth tech environments. At Gem, I led the CS and PS functions, navigated post-Series C growth, and advised execs on how to tie CS to retention and expansion. I coach CS leaders and CSMs who want to move from reactive execution to strategic impact. Whether you’re trying to get promoted, handle difficult customers, or influence cross-functional stakeholders, I’ve lived it, and I help you get clear, get confident, and get results. My coaching is tactical, leadership-focused, and grounded in real operator experience. I don’t teach theory, I coach from having sat in the seat.
5h+ of coaching