Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
This package is designed for people who want to maximize their chances of landing an offer. Through 1-on-1 expert coaching, you'll be ready to handle every part of the recruiting process from getting the interview to securing an offer. The package will be tailored to your individual needs, covering topics such as resume review, networking, interviews, company deep dives, and anything else you may need to land the offer. Some of the common coaching activities included in this package are: - Crafting standout resumes and cover letters tailored to you and your goals - Developing a personalized networking strategy - Instructional sessions on key interview strategies and best practices - Organization-specific deep dives to tailor your responses and demonstrate your knowledge - Interview debriefs and continuous improvement to refine your approach - Building a compelling personal narrative that resonates with recruiters - Personalized application timelines and milestones to keep you on track - Guidance on negotiating job offers and compensation packages
A compelling resume tailored to your specific industry and role that effectively showcase your skills, experiences, and fit
A personalized networking strategy to connect with professionals in your target industry, secure referrals, and increase your chances of landing an interview
Mastery of key interview strategies and best practices through instructional sessions and mock interviews
Continuous feedback and improvement on all application materials
A detailed timeline and milestones to keep you on track throughout the application process
Guidance on negotiating job offers and compensation packages
Coaching delivered via live sessions and .
Services included:
Interview Prep
Skill Building
Customer Onboarding
LinkedIn Review
Promotion Strategy
Cover Letters
Resume Review
Networking Strategy
Customer Feedback Analysis
Customer Success Strategy
Customer Relationship Management
Salary Negotiation
Customer Satisfaction
Customer Retention
Schedule a call with a Leland team member who can help you explore your options.
Schedule a call
Expert coaching to elevate your skills and achieve your customer success goals.
Starting at $2,75010h+ of coaching
Crush the interview through mock interviews, personalized feedback, and more.
Starting at $1,5005h+ of coaching
Get help with Interview Prep, Customer Onboarding, and .
Matt also coaches for Executive Coaching, Career Coaching, Product Marketing, and Talent Acquisition. View all.
Joined November 2024
5.0
Coach for Rising CS Leaders | Build Strategic Value & Visibility
I’ve led Customer Success orgs at scale, including 50+ FTEs across enterprise, digital, and professional services, and rebuilt CS teams from the ground up in fast-growth tech environments. At Gem, I led the CS and PS functions, navigated post-Series C growth, and advised execs on how to tie CS to retention and expansion. I coach CS leaders and CSMs who want to move from reactive execution to strategic impact. Whether you’re trying to get promoted, handle difficult customers, or influence cross-functional stakeholders, I’ve lived it, and I help you get clear, get confident, and get results. My coaching is tactical, leadership-focused, and grounded in real operator experience. I don’t teach theory, I coach from having sat in the seat.
10h+ of coaching