Felipe Salles

Manager Emerging Channels

principal product manager

Leading multiple product management teams for remote services, AI, connected services, connected safety services , audio, and digital key. Artificial Intelligence (AI), Product Development and +2 skills

Director of Data Governance, Platform and Applications

Leading multiple agile teams delivering mobile applications for remote service, electric vehicle services, voice agents and big data platform. Chief Product Owner for the product P&L, product vision and roadmap, collaborating with internal stakeholders and focusing on customer value to write stories and epics, manage backlog, iterative delivery, continuous integration and ongoing DevOps. Work directly with internal and external customers to create a distinguished product line that sets our brands apart from the competition.

SVP, Advanced Technologies

Managed internal and external delivery team for customer-facing web and mobile portal that performs account management and service enrollment for all customers across North America. This portal is the entry point into the brand experience and multimedia services. Managed, designed and improved processes for reporting and business intelligence. Oversaw operational readiness of Toyota and Lexus by partnering with divisions, marketing, and training organizations.

Technology Consultant

Consulting engagement with CLn Skin Care to drive operational and technology improvements. Responsible for improvements to daily business operations, inside sales processes, CRM, fulfillment logistics, business intelligence, and e-commerce platform. Additionally responsible for e-commerce and increasing online sales, systems integration and support, on-premise and cloud technology platforms, and all technology decisions and infrastructure.

Sales Operations Manager

Managed global team accountable for nationwide lead acquisition and CRM activities to provide lead pipeline to sales team. Collaborated on lead scoring activities with data scientists to improve lead quality and improve sales team efficiency. Delivered strategic initiatives, sales system integrations, and provided nationwide sales center support to decrease lead acquisition costs and improve productivity.

Business Intelligence Manager

Led team utilizing Six Sigma methodologies to improve cross-functional collaboration, streamline processes, and improve governance structure. Identified opportunities through voice-of-the-customer data analysis to launch process improvement program across the enterprise.

Quality Assurance Manager

Product Owner for an automated service quality optimization program, improving bandwidth and stability for customers and reducing fixed operations expense. Managed the Quality Assurance Program over 13 locations in 5 countries and over 8,000 vendor and internal representatives