Staff Product Manager

Lead Product Manager

• Directed multi-org AI regulatory strategy (VP/SVP sponsorship) uniting engineering, legal, policy, and design; mitigated nine-figure regulatory risk and preserved nine-figure revenue while accelerating global Gemini launches • Owned AI governance and invocation safety frameworks; ensured safe model activation across modalities while balancing innovation with privacy, platform, and competition requirements • Built scalable compliance tooling and platform capabilities powering next-gen AI development across Google products (Assistant, Pixel, Nest, Android) • Drove cross-surface Assistant engagement strategy for Pixel Watch and activation features, aligning hardware and software teams to deliver double-digit user adoption growth Machine Learning, Responsible AI and +6 skills

Senior Product Manager

• Defined product vision and roadmap for Zendesk’s AI/ML and automation platform, aligning engineering, design, and GTM to accelerate enterprise adoption and outpace competition • Hired and mentored junior PMs, supporting growth and execution across AI and workflow products • Acted as strategic GTM partner, translating Fortune 50 client insights into cohesive product vision and driving scaled adoption • Conceived and filed patent for Macro Suggestions, Zendesk’s first ML-powered support feature, reducing first reply time by 28% • Unlocked enterprise market share and scalability through foundational workflow infrastructure, contributing to $1B ARR • Led strategy and delivery for duplicate View management; launched solution with 27% adoption in 6 months and 10% reduction in duplication • Captained winning team in Zendesk’s 2019 global hackathon Machine Learning, Responsible AI and +4 skills

Program Manager

• Led cross-functional initiatives across legal, engineering, operations, and policy teams to improve internal tools for Facebook and Instagram Trust & Safety • Owned end-to-end strategy for a suite of high-impact moderation, investigation, and escalation tools used globally by thousands of content reviewers and internal users • Spearheaded the development of high-sensitivity reporting infrastructure in partnership with legal and compliance teams, including NCMEC child safety reporting flows • Represented Facebook and Instagram at the CACC (Technology Coalition) on matters of child safety and online harm • Delivered major efficiency gains by launching a de-duplication feature that improved content review times by 54% • Provided mentorship and strategic guidance to junior program managers operating across the Trust & Safety and internal tooling orgs Product Strategy, Cross-functional Team Leadership and +1 skill

Technical Product Manager

As one of three PMs supporting a globally distributed engineering org, I led key product areas for BCD’s enterprise hotel booking platform (originally Y Combinator–backed startup GetGoing), which supported over 1M properties with configurable workflows and back-office integrations. • Defined product strategy for high-leverage systems including static property data, search, and payments infrastructure • Partnered directly with VP-level product and engineering leaders to prioritize and deliver scalable solutions aligned with enterprise needs • Drove cross-functional execution across engineering, QA, supplier relations, and support to ensure reliable, on-time global delivery • Owned core datasets and Elasticsearch implementation, ensuring performance, accuracy, and integrity across international markets Product Strategy