Designing AI Systems That People Actually Trust and Use

​Most people using AI tools at work have the same quiet worry: what is actually happening to my data? It is a fair question, and most AI systems are not designed to answer it well. ​Join Andrew Quillen, former Head of AI at Spotify and Content Strategist at OpenAI, for a session on how to design AI systems that people actually trust. Andrew will walk through how to think about sensitive data, connectors, and access controls, how to prevent unintended exposure before it happens, and how to build systems where users always know what the AI can see and what it can't. He'll also cover the broader design principles, boundaries, visibility, and user control, that separate AI products people rely on from ones they quietly stop using. ​You'll leave with a practical framework for building AI that earns trust, not just attention.