As a customer, you may you may request a refund within 30 days of your purchase if:
Your coach was unable to provide the services you paid for
Your coach was unresponsive, inappropriate, or offensive
We do not offer refunds in the event that:
You are not accepted to a school/role you applied to (see "Admissions Results" below)
Your coach provided the services you agreed upon, but you weren't fully satisfied
You did not use the services you paid for within the service period (see "Service Period" below)
Your coach did not provide services outside of the scope of your agreement
As a client, when you pay for hourly coaching on Leland, you have 90 days to use those hours (starting the day your coach accepts your request). When purchasing a custom package with a coach, make sure to ask the eligible redemption period.
If you are interested in a refund, you have 90 days from the time of purchase to submit a request. Email us at firstname.lastname@example.org to initiate your request.
Still Have Questions?
Send us a note at email@example.com.