Refund Policy
Leland is a coaching marketplace that connects customers with independent coaches who can help them achieve their goals through 1:1 coaching, classes, and content. Because there are different modes of delivering coaching, the refund policy varies by type of service purchased.
We review each refund request on a case-by-case basis. Please reach out to support@joinleland.com if you have any questions.
Expiration Terms
Expiration terms determine the amount of time a customer has to use the coaching they purchased. You can view the refund policy and expiration terms for packages and hourly coaching on individual coach profiles and package pages when you checkout. After purchase, you’ll also be able to access the details in your order history.
If you are interested in a refund and the coaching you purchased qualifies based on the refund policy and expiration term, you can submit a support request here to initiate the refund process.
Please note that you are not entitled to a refund of, and you hereby forfeit, any amount previously paid, even if the coaching you purchased was not completed, if: (1) the applicable refund period has expired and the coach did not extend the applicable refund period; and (2) you did not timely contact your coach and Leland to request a refund before the refund period expired.
Leland Experience Guarantee
We created the Leland Experience Guarantee to provide you with the confidence and peace of mind when booking a Leland coach. This guarantee comprises two pillars: top-quality coaches and ongoing support. You can read more here.
Subscription Refund Policy
Leland will provide you with a refund if no hours were logged during the 28-day subscription period.
Ensuring that you have a positive experience with the platform is our top priority. If you meet with your coach and it’s not a great fit, we will help match you to a new one as soon as possible and at no additional cost.
For support on switching your coach or requesting any other refund help, please provide us with the info here, and we will be in touch shortly!
Classes Refund Policy
Unfortunately, due to the limited availability of class spots, we do not offer refunds for classes at this time. If possible, the coach may be able to share resources from the class or invite you to another session of the same class being held in the future.
Leland+ Refund Policy
Refunds for Leland+ are available before initial access has been granted in the first month or within 48 hours of being charged for subsequent months. If you have questions regarding your Leland+ subscription, you can reach out to support@joinleland.com.
Outcomes
Achieving specific career goals, test scores, or admission to top schools involves factors beyond our, your, and/or your coach’s control. While working with a coach greatly increases your chances of success, we cannot guarantee your desired outcome. We do not provide refunds based on results or outcomes.
Still Have Questions?
Feel free to send us a note at support@joinleland.com.
FAQs
Q: Can I postpone my coaching?
A: You can use your coaching up through the expiration term outlined by the coach. If you need to postpone your coaching, please discuss it with your coach. Any postponement beyond the expiration term is subject to the coach’s discretion and availability.
Q: Can I switch coaches and transfer my unused hours to a new coach?
A: If you’re not satisfied with your current coach, please contact support@joinleland.com to discuss your situation. We’d love to help you find a new coach.
Q: What if I purchased a coaching package but changed my mind about the specific service I need?
A: We encourage you to communicate with your coach to discuss your evolving needs. Depending on your coach’s flexibility, they may be willing to adjust the coaching plan to better suit your new goals. However, any changes are subject to the coach’s agreement and the terms of their refund policy.
Q: Are there any exceptions to the no-refund policy for classes and Leland+?
A: Exceptions to the no-refund policy for classes and Leland+ are made only in rare and extenuating circumstances, such as technical issues that prevent access to the service or a significant change in the class curriculum. In such cases, please contact support@joinleland.com with a detailed explanation of the issue so we can assess your case and provide an appropriate solution.
Q: What happens if my coach becomes unavailable during my coaching term?
A: If your coach becomes unavailable during your coaching term, please contact support@joinleland.com. We will work with you to find an alternative coach.