Refund Policy

Leland is a coaching marketplace that connects customers with independent coaches who can help them achieve their goals through 1:1 coaching, classes, and content. Because there are different modes of delivering coaching, the refund policy varies by type of service purchased.

1:1 Coaching Refund Policy

Each coach on our platform chooses their own refund policy, which falls into one of the following categories:

1. Flexible — Customers can request a refund for unused coaching before the expiration term.

2. Standard — Customers can request a refund for unused coaching within 14 days of purchase.

3. Strict — No refunds are available.

Expiration Terms

Expiration terms determine the amount of time a customer has to use the coaching they purchased. These terms are divided into four categories:

1. 45 days — Short-term engagement. Best for packages with less than 10 hours included.

2. 3 Months — Near-term engagement. Best for packages with 10-30 hours included.

3. 6 Months — Medium-term engagement. Best for packages with 30-50 hours included.

4. 12 Months — Long-term engagement. Best for packages with 50+ hours included.

You can view the refund policy and expiration terms for packages and hourly coaching on individual coach profiles and package pages. After purchase, you’ll also be able to access the details in your order history.

If you are interested in a refund and the coaching you purchased qualifies based on the refund policy and expiration term, you can submit a support request to initiate the refund process.

Please note that you are not entitled to a refund of, and you hereby forfeit, any amount previously paid, even if the coaching you purchased was not completed, if: (1) the applicable refund period has expired and the coach did not extend the applicable refund period; and (2) you did not timely contact your coach and Leland to request a refund before the refund period expired.

Leland Experience Guarantee

We created the Leland Experience Guarantee to provide you with the confidence and peace of mind when booking a Leland coach. This guarantee comprises three pillars: top-quality coaches, first hour refund commitment, and ongoing support. You can read more here.

Classes Refund Policy

Unfortunately, due to the limited availability of class spots, we do not offer refunds for classes at this time. If possible, the coach may be able to share resources from the class or invite you to another session of the same class being held in the future.

Leland+ Refund Policy

Refunds for Leland+ are available before initial access has been granted in the first month or within 48 hours of being charged for subsequent months. If you have questions regarding your Leland+ subscription, submit a support request.

Outcomes

Achieving specific career goals, test scores, or admission to top schools involves factors beyond our, your, and/or your coach’s control. While working with a coach greatly increases your chances of success, we cannot guarantee your desired outcome. We do not provide refunds based on results or outcomes.

Still Have Questions?

Feel free to submit a support request.

FAQs

Q: Can I postpone my coaching?
A: You can use your coaching up through the expiration term outlined by the coach. If you need to postpone your coaching, please discuss it with your coach. Any postponement beyond the expiration term is subject to the coach’s discretion and availability.

Q: Can I switch coaches and transfer my unused hours to a new coach?
A: If you’re not satisfied with your current coach, please submit a support request to discuss your situation. We’d love to help you find a new coach.

Q: What if the coach has not selected a refund policy?
A: The default refund policy if a coach has not selected a policy yet is Standard.

Q: What if I purchased a coaching package but changed my mind about the specific service I need?
A: We encourage you to communicate with your coach to discuss your evolving needs. Depending on your coach’s flexibility, they may be willing to adjust the coaching plan to better suit your new goals. However, any changes are subject to the coach’s agreement and the terms of their refund policy.

Q: Are there any exceptions to the no-refund policy for classes and Leland+?
A: Exceptions to the no-refund policy for classes and Leland+ are made only in rare and extenuating circumstances, such as technical issues that prevent access to the service or a significant change in the class curriculum. In such cases, please submit a support request with a detailed explanation of the issue so we can assess your case and provide an appropriate solution.

Q: What happens if my coach becomes unavailable during my coaching term?
A: If your coach becomes unavailable during your coaching term, please submit a support request. We will work with you to find an alternative coach.