As a customer, you may you may request a refund within 30 days of your purchase if:
Your coach was unable to provide the services you paid for
Your coach was unresponsive, inappropriate, or offensive
We do not offer refunds in the event that:
You are not accepted to a school/role you applied to (see "Admissions Results" below)
Your coach provided the services you agreed upon, but you weren't fully satisfied
You did not use the services you paid for within the service period (see "Service Period" below)
Your coach did not provide services outside of the scope of your agreement
You decide not to pursue your goal during the originally planned time period
When it comes to building your career, receiving your target test scores, or getting into your dream schools, there are a number of factors that are out of our, your, and/or your coach's control. Working with a coach will greatly increase your chances of success, but we can't guarantee your desired outcome (Read more about our Terms of Service here.) We do not provide refunds based on results.
As a client, when you pay for hourly coaching on Leland, you have 90 days to use those hours (starting the day your coach accepts your request). When purchasing a custom package with a coach, make sure to ask the eligible redemption period.
If you are interested in a refund, you have 30 days from the time of purchase to submit a request. Email us at email@example.com to initiate your request.
Still Have Questions?
Send us a note at firstname.lastname@example.org.