Legal
LELAND PRIVACY NOTICE
Last Updated: August 2023
Leland Inc. ("Leland", "we,", "us", "our") respects your privacy. This Privacy Notice has been adopted on a company-wide basis to guide how we collect, store, use, and disclose the information that you provide to us through the Leland website, our user portal accessible through www.joinleland.com, and services accessible through the user portal (collectively, the "Services").
This Privacy Notice does not apply to apps, websites, products, or services provided by companies that we do not own or control or to individuals that we do not employ or manage.
This privacy notice does not apply to any personal information you share with your coach or your client. You must use your own discretion when sharing personal information about yourself or anyone else with your coach or client.
We reserve the right to change, modify, add, or remove portions of this Privacy Notice. We will post notice of modifications to this Privacy Notice on this page. You must check this page periodically for changes. Changes will become effective immediately but will not apply retroactively. If you do not agree to the modified Privacy Notice you should immediately discontinue your use of the Services.
Information We Collect
You do not need to provide any personal information to view our website, but you will have to provide required personal information to fully use our coach and client matching services. You will not be able to fully utilize the Services if you choose to not provide personal information that is required for the Services.
Information You Give to Us. You may voluntarily give us certain personal information when you register for an account and use the Services.
As a client, personal information that we may collect from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
LinkedIn profile
Location
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Additional information about your career, educational or other life background, goals, and plans
As a coach, personal information that we may collect from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
Location
LinkedIn profile
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Video describing your background and services
Additional information about your career, educational or other life background, goals, and plans
Calendar and availability data for the purposes of scheduling with clients
Information We Collect Automatically. Whenever you access or use the Services, we may automatically receive and record information from your web browser, which may include: the device you use to access or use the Services, your IP address, platform types, preferences you submit and preferences that are generated based on the data you submit, and number of clicks (collectively, "Non-Identifiable Data").
How We Use Your Personal Information
Personal Information. We may use your personal information:
to provide you the Services;
for the specific purpose for which that information was collected;
to evaluate your profile as a coach;
to evaluate your profile as a client;
to match you with a coach as a client or to match you with a client as a coach;
to address your customer service or technical support questions;
to alert you of new products or services, features, or enhancements;
to improve our Services;
to train, refine, or develop artificial intelligence models;
as otherwise permitted by law; and/or
for any other purpose with your consent.
Non-Identifiable Data. We may use and share Non-Identifiable Data (i.e. non-personal, de-identified information that can't be used to identify you) for any lawful business purpose without any obligation or accounting to you. When we do so, we will take reasonable measures to ensure that the Non-Identifiable Data is not personally identifiable and cannot later be used to identify you.
When We May Disclose Your Personal Information
We may share or disclose your personal information for the purposes described below:
With Coaches and Clients We share your personal information with coaches if you’re a client and with clients if you’re a coach. This enables coaches and clients to work more effectively together and serves to match clients to the right coach.
With Your Consent. We may share your personal information when we have your consent. You can revoke your consent at any time by providing notice to us at support@joinleland.com.
Service Providers. We may employ other companies and people to perform tasks on our behalf and we may need to share your personal information with them to provide services to you. Unless we tell you differently, they do not have any right to use your personal information beyond what is necessary to assist us.
Protection of Leland's Business. We may also disclose your personal information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. We may disclose your personal information in order to protect the rights, property, or safety of a user or any other person. We may disclose your personal information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
Business Transfers. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Privacy Notice.
Third-Party Services that are embedded in Leland products. Leland uses Whereby to power our video platform, Stripe to power our payment processing, Google & Outlook to power our calendar syncing. Information, videos, recordings, or other data may be collected through these services in order to provide coaches and customers a quality experience on the platform.
Cookies
We use cookies to operate and administer the Services, gather usage data on the Services, and improve your experience on it. A "cookie" is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Services and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
We and our third party service providers may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Services and use that information to send targeted advertisements.
Please refer to your web browser's documentation for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Services and you may not be able to benefit from the full functionality of the Services.
Advertising networks may collect personal information through the use of cookies. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative's online resources at http://www.networkadvertising.org and follow the opt-out instructions there.
Marketing Communications
You have the right at any time to prevent us from contacting you for marketing purposes. You can opt-out of promotional communications by following the unsubscribe instructions provided in each promotional email that we send to you. We may continue to send you administrative emails; for example, periodic updates to our Privacy Notice, even if you indicate that you no longer wish to receive promotional email from us.
Retention And Modification Of Your Personal Information
Correcting, Updating, Accessing, or Removing Personal Information & Deleting Your Account. You can correct, update, or remove your personal information if it changes by updating your account. You can delete your account through your account preferences.
If you choose to delete personal information from your account or you delete your account entirely, please note that we may not be able to completely remove your personal information from our systems in certain circumstances. For example, we may retain your personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, if required by law, or as retained in our data backup systems or cached or archived pages. All of your personal information that we keep will continue to be subject to the terms of this Privacy Notice to which you have previously agreed.
Links
We do not post links to third party websites or services in the Services. We are not responsible or liable for any content, advertising, products, or other materials on or available from third party websites or for any privacy or other practices of the third parties operating those websites.
Users Outside Of The United States
The Services are hosted in the United States and are governed by United States law. If you are using the Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.
How We Protect Your Personal Information
We take reasonable steps to maintain the security of your personal information; however, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit or provide to us, so you do so at your own risk.
California Privacy Rights
Shine the Light. If you are a California resident who provides personal information in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 ("Shine the Light Law") permits you to request in writing and obtain from us, once per calendar year, data about the personal information we shared, if any, with other third parties for their own direct marketing purposes. To make such a request, please contact us at support@joinleland.com and write "Request for California Privacy Data" for the subject of your message. We will send you a reply e-mail within 30 days containing the requested data once we confirm your request. Not all of the shared personal information is covered by the Shine the Light Law requirements and therefore only personal information which is covered will be included in our response.
Consumer Rights Notice. Under California Civil Code Section 1789.3, Leland is required to provide California residents with the following specific consumer rights information:
This website is owned and operated by Leland Inc.
Unless otherwise expressly stated, this website is provided without charge.
To file a complaint regarding this website or to receive further information regarding use of this website, please contact us via email at support@joinleland.com or send us a letter at the mailing address listed below. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California's Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.
Do Not Track. The Services currently do not respond to "Do Not Track" ("DNT") signals and operates as described in this Privacy Notice whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Notice to describe how we do so.
General Data Protection Regulation
"Personal Data" has the meaning given in the General Data Protection Regulation. You may have certain rights regarding the personal information we have about you if your Personal Data is protected by the General Data Protection Regulation. In some circumstances, you may have the right to:
Access the Personal Data we have about you
Correct the Personal Data we have about you
Restrict the processing of your Personal Data
Have your Personal Data deleted (i.e. the "right to be forgotten")
Object to the processing of your Personal Data
Not be subject to automated decision-making
Take your Personal Data somewhere else (i.e. the right to portability)
You may contact us at support@joinleland.com to make any of these requests. We may require you to provide proof of your identity before complying with your request. There may be situations where we are not required to comply with your request and we will let you know if one of those situations arises.
Our lawful basis for processing your personal information is typically going to be performance of a contract with you, but we also may process your personal information because you granted us consent to do so, because of a legal obligation, or because we have a legitimate interest in doing so.
We hope that you don't ever have an issue with the way that we handle your Personal Data, but if you do, contact us at support@joinleland.com to let us know so that we can make it right. If you're ever not happy with the way that we handle your request, you can file a complaint with your local supervisory authority.
Children's Privacy
We do not knowingly collect information from children under the age of 13 ("Child" or "Children"), nor do we solicit personal information from Children. If you are a Child, please do not send any personal information about yourself to us. If you are the parent or legal guardian of a Child, we urge you to instruct your Child to never give out their real names, address, phone numbers, or any other personal information on the Internet without your permission.
If we learn that we have collected personal information from a Child, we will delete that information as soon as possible. Please email us atsupport@joinleland.com if you believe we have collected personal information from a Child.
Contact Us
If you have any questions or would like further clarification about the Services, any of our products or services, or this Privacy Notice, please e-mail us at support@joinleland.com.